Terms and Conditions

Brent Movers Service Terms and Conditions

These Terms and Conditions set out the basis on which Brent Movers provides household and commercial removal, relocation and associated services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, unless the context requires otherwise:

1.1 "Company" means Brent Movers, the removal service provider.

1.2 "Customer" means the person, company or organisation that books or uses our services.

1.3 "Services" means any removal, relocation, packing, loading, unloading, storage transfer, waste carriage or related services provided by the Company.

1.4 "Goods" means all items, property and effects that are the subject of the Services.

1.5 "Contract" means the agreement between the Company and the Customer for the provision of Services, consisting of these Terms and Conditions and any written quotation or confirmation issued by the Company.

2. Scope of Services

2.1 The Company provides domestic and commercial removals, including loading, transportation, unloading and, where agreed, packing and unpacking services.

2.2 Any additional services requested by the Customer that are not included in the original quotation, such as packing materials, dismantling or reassembly of furniture, or additional collection or delivery points, may be subject to extra charges.

2.3 The Company does not undertake any structural work, electrical work, plumbing or specialist installation or removal services unless expressly agreed in writing prior to the commencement of the Services.

3. Booking Process

3.1 Bookings can be made by the Customer following a quotation from the Company. A booking is only confirmed when the Company issues written confirmation, which may be by letter, text message or an electronic message.

3.2 Quotations are based on the information provided by the Customer, including but not limited to the volume and nature of Goods, access conditions at collection and delivery addresses, distance travelled and any special handling requirements.

3.3 The Customer must ensure that all information supplied to the Company is accurate and complete. The Company reserves the right to vary the quotation or apply additional charges if the information provided proves to be incomplete, inaccurate or misleading.

3.4 Quotations are valid for a limited period as stated in the quotation. After the validity period, the Company may revise the quotation to reflect any changes in costs, availability or other relevant factors.

3.5 The Company may require a deposit or full prepayment to secure the booking. The amount and payment deadline will be stated in the quotation or booking confirmation.

4. Access, Parking and Customer Obligations

4.1 The Customer is responsible for ensuring that the Company has suitable access to the collection and delivery addresses, including sufficient parking space for the vehicle, clear routes to and from the premises and safe access for the handling of Goods.

4.2 The Customer is responsible for arranging and paying for any necessary parking permissions, suspensions, permits or congestion charges, unless otherwise agreed in writing.

4.3 The Customer must ensure that all Goods are prepared and ready for removal at the agreed time, unless the Company has agreed to provide packing services.

4.4 The Customer must remove or secure all personal items, valuables, documents, money, jewellery, watches, precious metals, stones or similar items before the commencement of the Services. The Company accepts no liability for such items unless expressly agreed in writing.

4.5 The Customer must be present, or ensure that a suitable representative is present, at the collection and delivery addresses to direct the Company and to check Goods are correctly loaded and unloaded.

5. Payments and Charges

5.1 The price for the Services will be as stated in the quotation or as otherwise agreed in writing. All prices are stated in pounds sterling and are exclusive of any applicable taxes unless expressly indicated.

5.2 The Customer must pay all charges in accordance with the payment terms set out in the quotation or booking confirmation. This may include a deposit payable at the time of booking and the balance payable before or on the day of the move.

5.3 The Company reserves the right to refuse to commence or continue the Services where payment has not been received in accordance with the agreed terms.

5.4 Additional charges may apply in the following circumstances:

a. Delays caused by the Customer, including waiting time beyond any agreed allowance.

b. Additional Goods or services requested that were not included in the original quotation.

c. Access difficulties, such as long carries, use of stairs above the first floor without lift access, or restricted parking, where these were not disclosed at the time of quotation.

d. Work undertaken outside normal working hours at the Customer’s request.

5.5 Where payment is not received when due, the Company may charge interest on overdue amounts at the statutory rate and recover any reasonable costs of collection.

6. Cancellations and Postponements

6.1 If the Customer wishes to cancel or postpone the Services, the Customer must notify the Company as soon as reasonably practicable.

6.2 The Company may apply a cancellation or postponement fee, calculated as a percentage of the agreed price, depending on the notice given:

a. More than seven days before the scheduled service date: no cancellation fee, subject to any non-refundable third party costs.

b. Between seven days and 48 hours before the scheduled service date: up to 50 percent of the agreed price.

c. Less than 48 hours before the scheduled service date or on the day of the move: up to 100 percent of the agreed price.

6.3 The Company reserves the right to cancel or postpone the Services due to circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, accidents, road closures, strike action or illness. In such cases, the Company will aim to offer an alternative date or refund any sums paid for Services not provided, but will not be liable for any consequential or indirect losses.

7. Customer’s Responsibility for Goods

7.1 The Customer warrants that they are the owner of the Goods or have the full authority of the owner to enter into the Contract and to authorise the Company to carry out the Services.

7.2 The Customer is responsible for adequately packing and protecting the Goods, unless the Company has agreed to provide packing services. The Company will not be liable for damage arising from inadequate or unsuitable packing by the Customer.

7.3 The Customer must not submit for removal or transport any items that are dangerous, explosive, flammable, corrosive, toxic or otherwise hazardous; any live animals or plants; or any items whose possession or transport is unlawful.

7.4 If any such prohibited items are handed to the Company without prior written agreement, the Company may remove, destroy or otherwise dispose of them as it sees fit, without liability, and the Customer shall indemnify the Company against all resulting loss, damage or expense.

8. Waste, Disposal and Regulatory Compliance

8.1 Where the Company agrees to remove unwanted items, furniture or waste as part of the Services, this will be subject to additional charges and to relevant waste and environmental regulations.

8.2 The Company will only carry and dispose of waste lawfully, in accordance with applicable UK legislation and local authority rules, including the requirement to use licensed waste transfer facilities where necessary.

8.3 The Customer must clearly identify any items that are to be disposed of or treated as waste. The Company will not be responsible for items that are mistakenly identified as waste or for any loss resulting from unclear or incorrect instructions.

8.4 The Company is not obliged to remove hazardous waste, including but not limited to chemicals, asbestos, medical waste, oils or solvents. If such items are discovered, the Company may refuse to handle them and may charge for any additional time or costs incurred.

9. Liability and Limitations

9.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability for loss of or damage to Goods is subject to the exclusions and limitations in this section.

9.2 The Company will not be liable for loss or damage to:

a. Items packed by the Customer, unless the Company has been negligent in handling them.

b. Money, securities, jewellery, watches, precious stones or metals, valuables, collections, documents and similar items, unless accepted in writing and valued by prior agreement.

c. Goods that suffer damage due to inherent defects, wear and tear, atmospheric conditions, damp, mould, infestation, rust, leakage or perishable nature.

d. Electrical or mechanical derangement of appliances or equipment unless caused by physical damage resulting from the Company’s negligence.

9.3 The Company will not be liable for any indirect or consequential loss, including loss of profit, loss of opportunity, loss of enjoyment or any losses arising from delay, missed appointments or inconvenience.

9.4 The Company’s total liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall not exceed a reasonable market value of the Goods or a sum expressly agreed in writing as the limit of liability.

9.5 The Company shall have no liability where loss or damage results from:

a. Acts or omissions of the Customer or third parties.

b. Events beyond the Company’s reasonable control, including but not limited to weather, acts of God, war, terrorism, civil unrest, industrial disputes, or road closures.

c. Failure of the Customer to secure or protect Goods as advised.

10. Claims and Time Limits

10.1 The Customer must inspect the Goods as soon as reasonably practicable after completion of the Services.

10.2 Any visible loss or damage to Goods should be reported to the Company as soon as possible, and in any event within a reasonable time. The Customer should provide details of the items affected and the nature of the damage.

10.3 Failure to notify the Company of loss or damage within a reasonable time may affect the Company’s ability to properly investigate the claim and may reduce or extinguish any liability to the extent permitted by law.

11. Insurance

11.1 The Company maintains appropriate business insurance in connection with the provision of the Services. Details of cover are available on request.

11.2 The Customer is encouraged to consider taking out their own insurance to cover the full replacement value of the Goods, particularly where valuable or fragile items are concerned.

12. Delays and Waiting Time

12.1 While the Company will use reasonable efforts to adhere to agreed dates and times, all arrival and completion times are estimates and not guaranteed.

12.2 The Company shall not be liable for any delay in performing, or failure to perform, the Services where such delay or failure is due to events beyond its reasonable control.

12.3 If delays occur due to the Customer, including lack of access to premises, incomplete packing or waiting for keys, the Company may charge reasonable waiting time or additional hours at the applicable rate.

13. Subcontracting

13.1 The Company reserves the right to use subcontractors or agents to perform all or part of the Services.

13.2 Where subcontractors are used, the Company will remain responsible for the performance of the Contract, subject to the limitations of liability set out in these Terms and Conditions.

14. Complaints and Disputes

14.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company at the earliest opportunity so that the Company can seek to resolve the matter.

14.2 The Company will aim to investigate and respond to complaints promptly and fairly. The Customer agrees to cooperate reasonably with any investigation.

15. Data Protection

15.1 The Company will process personal data provided by the Customer in accordance with applicable data protection law in the United Kingdom.

15.2 Personal data may be used for the purposes of providing the Services, administering the Contract, managing accounts and complying with legal obligations.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any Contract formed under them shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Contract or these Terms and Conditions, including any non-contractual disputes or claims.

17. General Provisions

17.1 No variation of these Terms and Conditions shall be binding unless agreed in writing by the Company.

17.2 If any provision of these Terms and Conditions is held by a court to be invalid, illegal or unenforceable, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect.

17.3 No failure or delay by the Company in exercising any right or remedy shall operate as a waiver of that or any other right or remedy, and no single or partial exercise of any right or remedy shall preclude any further exercise of that or any other right or remedy.

17.4 The Customer may not assign or transfer any of their rights or obligations under the Contract without the prior written consent of the Company. The Company may assign or transfer its rights and obligations where reasonably necessary in connection with its business operations.

By proceeding with a booking or allowing our team to commence work, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.