Privacy Policy
Brent Movers Privacy Policy
This Privacy Policy explains how Brent Movers collects, uses, stores, shares, and protects personal data belonging to its customers and prospective customers in our service area. It also explains your rights under applicable data protection laws, including the UK General Data Protection Regulation and the EU General Data Protection Regulation where relevant.
Scope of this Privacy Policy
This Privacy Policy applies to all Brent Movers customers, as well as individuals who contact us for quotations or information, within our service area. It covers personal data collected through our website, by telephone, in person, by post, and through any other communication channels we use to provide moving and related services.
Who is the data controller
Brent Movers is the data controller in relation to the personal data we collect and process about you. This means we decide how and why your personal data is processed and are responsible for ensuring that such processing complies with applicable data protection laws.
Personal data we collect
We may collect and process the following categories of personal data about you when you use our services or interact with us:
Identification and contact details: name, address, previous and new addresses, contact details such as email address and other contact channels you choose to use, and any other details you voluntarily provide to help us contact you.
Service and booking information: dates and times of moves, collection and delivery addresses, access information for the properties involved, inventory details of items to be moved, special handling instructions, and notes related to your booking.
Payment and billing information: payment status, transaction details, billing address, and basic billing records. We do not store full card details when payment is processed through secure payment providers.
Communication data: records of communications with you, including enquiries, complaints, feedback, and any correspondence relating to our services.
Website and technical data: information such as IP address, device identifiers, browser type, and basic usage statistics that may be collected through cookies or similar technologies to help us administer and improve our website. Where required by law, we will seek your consent for non-essential cookies.
Lawful bases for processing your data
We only process your personal data where we have a lawful basis to do so under data protection law. Depending on the context, we rely on the following lawful bases:
Contract: We process your personal data where it is necessary to enter into and perform a contract with you, for example to provide moving services, manage your booking, take payment, and communicate with you about your move.
Legal obligation: We process certain data to comply with legal and regulatory obligations, such as tax, accounting, record-keeping, and responding to lawful requests from public authorities.
Legitimate interests: We process personal data where it is necessary for our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests. This includes managing and improving our services, handling queries and complaints, preventing fraud, and maintaining security.
Consent: In some cases, we may rely on your consent, for example for certain marketing communications or optional cookies. Where we rely on consent, you have the right to withdraw it at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
How we use your personal data
We use your personal data for the following purposes:
To provide our services: handling enquiries and quotations, confirming bookings, planning and carrying out moves, and providing related services you request.
To manage our relationship with you: communicating with you about your booking, responding to questions or complaints, and keeping you informed about any changes to our terms or services.
To process payments and billing: issuing invoices, processing payments through secure payment providers, and keeping records of transactions for accounting and tax purposes.
To improve and develop our services: analysing how our services are used, monitoring performance, and implementing improvements in our operations.
To ensure safety and security: protecting our staff, customers, and property, and detecting and preventing fraud or misuse of our services.
To conduct marketing: where permitted by law, and where you have not opted out, we may use your contact details to send you information about our services and offers that may be relevant to you. You can opt out of marketing communications at any time.
Data retention and storage
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, accounting, or reporting requirements. The specific retention period will depend on the type of data and the context in which it is processed.
Typically, we retain customer and booking records for a period that allows us to manage ongoing services, handle any queries or disputes, and comply with tax and accounting obligations. After the relevant retention period expires, we will securely delete or anonymise your personal data so that it can no longer be associated with you.
Data processors and third-party recipients
We may share your personal data with third parties who act as data processors on our behalf, strictly for the purposes described in this Privacy Policy. These processors are only permitted to use your data in accordance with our instructions and must implement appropriate technical and organisational measures to protect your data.
Examples of such processors and recipients may include:
Payment processors and banking providers to handle card and electronic payments.
IT and hosting service providers who support our systems, website, and data storage.
Professional advisers such as accountants or legal advisers where necessary for our legitimate business needs and legal obligations.
In some cases, we may also need to share data with public authorities or law enforcement agencies where required by law, or to protect our rights, property, or safety, or that of our customers and staff.
We do not sell your personal data to third parties.
International transfers
Where we use service providers located outside the United Kingdom or the European Economic Area, we take steps to ensure that your personal data is afforded an equivalent level of protection as within the UK or EEA. This may include using countries that have been recognised as providing an adequate level of protection or implementing appropriate safeguards such as standard contractual clauses approved by relevant authorities.
How we protect your data
We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include access controls, secure storage, and staff training on data protection responsibilities.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, these include:
Right of access: You have the right to obtain confirmation of whether we process your personal data and to receive a copy of that data, together with certain information about how we process it.
Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
Right to erasure: In some circumstances, you have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.
Right to restriction of processing: You have the right to request that we restrict the processing of your data in certain situations, such as where you contest its accuracy or object to our processing.
Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.
Right to object: You have the right to object at any time to processing based on our legitimate interests, including profiling, and we will stop processing unless we can demonstrate compelling legitimate grounds. You also have the right to object at any time to processing for direct marketing purposes.
Rights in relation to automated decision-making: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you, unless certain conditions are met.
Exercising your rights
You can exercise your rights by contacting us and providing sufficient information to identify yourself and your request. We may need to request additional information to verify your identity. We will respond to all valid requests within the time limits set by law and will not charge a fee for dealing with your request, unless it is manifestly unfounded or excessive.
Complaints
If you have concerns about how we handle your personal data, we encourage you to contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with your local data protection authority if you believe your rights have been infringed.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any updates will be posted in the latest version of this Privacy Policy, and the effective date will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
